Q1.How do I get a quote?
Please provide your design and detailed requirements .
File format: JPG/PDF/PNG/PSD/AI/CDR.
Q2.Can i customize the product?
Of course, we specialize in custom made products
Q3. Can i get a artwork for my product ?
Yes, of course, we will offer the free artwork for you.
Q4. I still worry about the effect of my product, can I get a sample before the mass order?
Yes,you can. Before the mass order, we will make the sample first, and then send the picture or video to you. After your confirmation, we will start the mass
production
Q5. if I re-order my products, should I pay the mold fee again?
No, we will help you to save the mold for 2 year, during this time, you needn’t pay any mold fee for re-make the same design.
Q6.May I have some samples to check the quality?
Yes,we can send our samples to you but the shipping cost should be on your side.
Q7.When will the order be finished after I finished the payment?
The time will be calculated after you confirm the artwork or sample.
Sample: 7-10 working days (Standard);
Bulk order: 20-25 working days
(Standard).
Q8.What's your quality control percentage?
As the quality, please be assured, we will have the strict QC before the shipment many times, and also our sales will go to the
package room to check the quality again by ourself. if have found the bad products,we will send them to factory again and make it
again.then ship the best to you.
Q9.What’s the process of order?
Send us Inquiry→get quotation→payment done→our designer deisgn drawing and send it to you for
approval→open mold and make samples→deliver you samples or send you pictures of samples for approval→mass production.
Q10. How to pay for order?
T/T, Western union, moneygram Alibaba online trade assurance: Boleto, Mastercard, Visa, e-Checking, Pay
Later, L/C, ect.
Q11.Incoterms.
30% deposit to confirm order, balance to be paid off before shipment.
Q12.What is your MOQ?
Our MOQ is 50pcs.
Any other questions please contact me.
